dubeaud wrote:
The support process is:
user > sends email > picked up by bugnet POP3 & ticket created > support agent needs to reply to user > ?? has to leave BugNET and send email from email app ??
If I understand correctly, you want to reply to notifications you get from BugNET? If so, you are not missing anything and this feature isn't available.I think you misunderstand.
The support process is:
user > sends email > picked up by bugnet POP3 & ticket created > support agent needs to reply to user > ?? has to leave BugNET and send email from email app ??